Returns Information
Hassle Free Returns
With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase...
However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.
You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.
We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.
If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.
Hassle Free Returns
With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase...
However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.
You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.
We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.
If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.